Return/Exchange Policy
There is a 25% restocking fee plus all shipping charges on merchandise returned/exchanged for any reason other than a product defect or damage. If the product received is defective or damaged, Quality Lighting Store will replace the item and cover all shipping charges.
There are no returns accepted from the following manufacturers EDGAR BEREBI, KALCO, SAVOY HOUSE and TRIARCH INTERNATIONAL.
PLEASE NOTE THAT ALL LTL SHIPMENTS ARE CURBSIDE DELIVERY. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. We cannot take responsibility for damages beyond this point.
You must call us for a Return Authorization number (RA#) at 1.866.940.3210. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused and customer will be responsible for shipping charges going back to the customer. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY QUALITY LIGHTING STORE ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either ourselves
or the manufacturer. Typically, most orders are shipped the same day they are received. Our customer service representatives can
inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is
shipped by either us or the manufacturer the terms of our Returns policy will take effect.
Wrong Products Received
If you are shipped a different product than you ordered, please contact us via email or 1.866.940.3210 within 48 hours of receiving
the product. We will provide an RGA number and instructions on how and where to ship them back. You will be charged for the replacement
order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect
item and issue credit before placing the new order.
If you would like to check on the status of your return please send an email to returns@qualitylightingstore.com or call our Returns Department.
Defective Products
If the product you receive has manufacturing defects, contact us at or call 1.866.940.3210 within 24 hours of receiving the product and
Quality Lighting Store will replace the item. Quality Lighting Store does not assume responsibility for any peripheral costs that you may
incur because of a damaged or defective item. We will issue an RGA and give instructions to ship back. Products returned as defective which
are found not to be defective are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the
return of the product. The customer will be responsible for shipping charges going back to the customer.
